Tech Ice Breaker » Engrade Customer Support http://cprout.edublogs.org Breaking the ice of technology literacy for teachers and students. Wed, 25 Nov 2009 04:18:30 +0000 http://wordpress.org/?v=2.8.2 en hourly 1 Enrage, Oops I mean Engrade Customer Support http://cprout.edublogs.org/2008/12/03/enrage-oops-i-mean-engrade-customer-support/ http://cprout.edublogs.org/2008/12/03/enrage-oops-i-mean-engrade-customer-support/#comments Thu, 04 Dec 2008 01:30:46 +0000 cprout http://cprout.edublogs.org/?p=76 Our school has been using Engrade since the beginning of the second quarter. Prior to switching over (I had been using Thinkwave Educator, fantastic customer support there!) I set up an account and emailed them a few basic questions. To date none have been read. Why? Does customer support exist with Engrade? It certainly seems like it should. After all there is a prominent button that says “Email Engrade Support”. I understand that I am not paying for this service, but I would have expected that at least the emails I have sent would be read.

Here’s an example of outstanding tech support. We bought a Smart Board 8 years ago (well past warranty) I started having difficulties with it a couple of weeks ago and emailed their tech support email. Within two hours I had a response. Two hours for a product that in tech terms is an antique.

Thinkwave Educator is similar in that any issues I have had with both their free accounts (currently) and with their paid products I have always received prompt and accurate customer support.

Is Engrade going to provide support for their product?

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