Our school has been using Engrade since the beginning of the second quarter. Prior to switching over (I had been using Thinkwave Educator, fantastic customer support there!) I set up an account and emailed them a few basic questions. To date none have been read. Why? Does customer support exist with Engrade? It certainly seems like it should. After all there is a prominent button that says “Email Engrade Support”. I understand that I am not paying for this service, but I would have expected that at least the emails I have sent would be read.

Here’s an example of outstanding tech support. We bought a Smart Board 8 years ago (well past warranty) I started having difficulties with it a couple of weeks ago and emailed their tech support email. Within two hours I had a response. Two hours for a product that in tech terms is an antique.

Thinkwave Educator is similar in that any issues I have had with both their free accounts (currently) and with their paid products I have always received prompt and accurate customer support.

Is Engrade going to provide support for their product?